PRODUCT CARE
OUR PRODUCTS ARE CONSCIOUSLY HANDMADE IN ITALY, CRAFTED WITH AN OBSESSIVE ATTENTION TO DETAIL.
OUR PRODUCTION PROCESSES ARE SUSTAINABLE AND RESPECT THE ENVIRONMENT.
ALL MATERIALS ARE RIGOROUSLY SOURCED AND SELECTED.
THE QUALITY OF OUR PRODUCTS STEMS FROM THEIR MANUAL CRAFTSMANSHIP. ANY NON-UNIFORMITIES IN THE FINISHES AND COLOR VARIATIONS SHOULD BE CONSIDERED ASSETS, RENDERING EACH ITEM UNIQUE.
ITEMS CRAFTED WITH FULL GRAIN LEATHER HAVE A SPECIAL FINISH THAT MAY RESULT IN SOME COLOR TRANSFER WHEN WORN AGAINS LIGHT MATERIALS. THERE MAY ALSO BE COLOR AND GRAIN VARIATIONS WHICH ARE CHARACTERISTICS OF NATURAL LEATHERS AND MAKE EACH ITEM UNIQUE.
AFTER USING YOUR BELT STORE IT IN ITS DUST BAG. OUR PRODUCTS ARE SPOT CLEAN ONLY: IN CASE OF STAIN USE A WET CLOTH TO REMOVE DIRT. IT IS IMPORTANT WHEN WEARING A “SPOT CLEAN ONLY” ITEM THAT YOU ARE PARTICULARLY CAREFUL NOT TO GET THE ITEM HEAVILY SOILED OR SPOTTED SINCE IT CANNOT BE DRY CLEANED OR LAUNDERED.
FOR SPECIFIC QUESTIONS REGARDING CARE EMAIL US AT info@ptrcrs.com
OUR PRODUCTION PROCESSES ARE SUSTAINABLE AND RESPECT THE ENVIRONMENT.
ALL MATERIALS ARE RIGOROUSLY SOURCED AND SELECTED.
THE QUALITY OF OUR PRODUCTS STEMS FROM THEIR MANUAL CRAFTSMANSHIP. ANY NON-UNIFORMITIES IN THE FINISHES AND COLOR VARIATIONS SHOULD BE CONSIDERED ASSETS, RENDERING EACH ITEM UNIQUE.
ITEMS CRAFTED WITH FULL GRAIN LEATHER HAVE A SPECIAL FINISH THAT MAY RESULT IN SOME COLOR TRANSFER WHEN WORN AGAINS LIGHT MATERIALS. THERE MAY ALSO BE COLOR AND GRAIN VARIATIONS WHICH ARE CHARACTERISTICS OF NATURAL LEATHERS AND MAKE EACH ITEM UNIQUE.
AFTER USING YOUR BELT STORE IT IN ITS DUST BAG. OUR PRODUCTS ARE SPOT CLEAN ONLY: IN CASE OF STAIN USE A WET CLOTH TO REMOVE DIRT. IT IS IMPORTANT WHEN WEARING A “SPOT CLEAN ONLY” ITEM THAT YOU ARE PARTICULARLY CAREFUL NOT TO GET THE ITEM HEAVILY SOILED OR SPOTTED SINCE IT CANNOT BE DRY CLEANED OR LAUNDERED.
FOR SPECIFIC QUESTIONS REGARDING CARE EMAIL US AT info@ptrcrs.com
SHIPPING
PTRCRS ships worldwide. Orders are processed for shipment from Monday to Friday from 11.00 am to. 5.30. pm (CET). Orders placed from Friday to Sunday will be processed on the following Monday.
IN-STOCK ITEMS
If the item is in stock we will ship within 7 working days. Deliveries may incur slight delays during holiday periods and please note that couriers do not deliver on public holidays or weekends. An extra working day is required for orders paid for by credit card to allow for standard administrative procedures. Shipping costs are to be covered by the customer.
PRE-ORDERS
Pre-order are any orders made of items uploaded online that are not yet available in stock, whose delivery is set in the following months. For PTRCRS pre-orders the delivery deadline is expected within 60 to 90 days maximum. PTRCRS cannot be accountable for any delays made on pre-orderable items during the production stage. PTRCRS will issue the invoice related to orders with pre-orderable items, placed by credit card, the day after its placement, or the next available working day. The shipping country provided in the order confirmation for pre-orders cannot be later modified.
OUT OF STOCK
When the item is out of stock you can sign in to get notified once it’s available again.
IN-STOCK ITEMS
If the item is in stock we will ship within 7 working days. Deliveries may incur slight delays during holiday periods and please note that couriers do not deliver on public holidays or weekends. An extra working day is required for orders paid for by credit card to allow for standard administrative procedures. Shipping costs are to be covered by the customer.
PRE-ORDERS
Pre-order are any orders made of items uploaded online that are not yet available in stock, whose delivery is set in the following months. For PTRCRS pre-orders the delivery deadline is expected within 60 to 90 days maximum. PTRCRS cannot be accountable for any delays made on pre-orderable items during the production stage. PTRCRS will issue the invoice related to orders with pre-orderable items, placed by credit card, the day after its placement, or the next available working day. The shipping country provided in the order confirmation for pre-orders cannot be later modified.
OUT OF STOCK
When the item is out of stock you can sign in to get notified once it’s available again.
RETURNS
If for any reason you are not satisfied with an order, the item(s) can be returned for size our color exchange within 14 days of the merchandise’s delivery date.
Items must be returned intact and with their packaging (dust bag and – eventually – gift box). If the returned goods are found to be damaged (for instance showing signs of wear, abrasion, nicks, scratches, deformation, etc.), not complete with all parts and accessories (including unaltered labels still attached to the product), the original packaging and packing, the customer shall be accountable for the decreased value of the product, and be entitled to receive a refund equal to the residual value of the product. PTRCRS can also decide to not accept the return and send the item back to you at your own expenses. To this purpose, you are kindly requested not to handle the product other than as strictly necessary to establish the nature, characteristics and functioning of the same, and to use the original packaging of the products plus further protective packaging that will keep them intact and protect them from writing or labels.
To request a return kindly write an email to info@ptrcrs.com including the order’s number and email address used for the purchase: you will receive a withdrawal confirmation email with instructions on how to ship the products. PTRCRS does not cover shipping costs of any items returned and will charge you for the shipping costs to return the products.
To exercise a right of withdrawal in returning faulty and non-conforming goods, the consumer must notify H501 SRLS, a company incorporated under Italian laws, with registered office in Via Alcide De Gasperi 109, 20017 Rho, of his intentions by sending an email to info@ptrcrs.com.
In circumstances where you consider that the product does not conform with the contract at the time of delivery, you should return the product to us at the address indicated on the ticket that you will receive with the product on delivery or later indicated by email. We will fully examine the returned product and will notify you of your right to a replacement or refund (if any) via e-mail within a reasonable period of time. We will usually process the refund or replacement as soon as possible and, in any case, within 14 days of the day we confirmed to you via e-mail that you are entitled to a refund or replacement of the defective product. Products returned by you because of a defect, where one exists, will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us, not later than 14 days from the day on which PTRCRS receives your decision to withdraw from this contract. We may however withhold the refund until we have received the returned goods.
All refunds will be wired using the same means of payment you used for the initial transaction, unless you request the refund to be made using a different means of payment. In this case, you will be charged all additional costs incurred to refund the amount to the different means of payment you choose.
The right of withdrawal does not apply to custom or personalized products (made to order) which are non-returnable. Sale items are non-refundable but can be exchanged within 30 days of purchase. As with returns, PTRCRS does not cover the shipment costs of any items sent back.
Items must be returned intact and with their packaging (dust bag and – eventually – gift box). If the returned goods are found to be damaged (for instance showing signs of wear, abrasion, nicks, scratches, deformation, etc.), not complete with all parts and accessories (including unaltered labels still attached to the product), the original packaging and packing, the customer shall be accountable for the decreased value of the product, and be entitled to receive a refund equal to the residual value of the product. PTRCRS can also decide to not accept the return and send the item back to you at your own expenses. To this purpose, you are kindly requested not to handle the product other than as strictly necessary to establish the nature, characteristics and functioning of the same, and to use the original packaging of the products plus further protective packaging that will keep them intact and protect them from writing or labels.
To request a return kindly write an email to info@ptrcrs.com including the order’s number and email address used for the purchase: you will receive a withdrawal confirmation email with instructions on how to ship the products. PTRCRS does not cover shipping costs of any items returned and will charge you for the shipping costs to return the products.
To exercise a right of withdrawal in returning faulty and non-conforming goods, the consumer must notify H501 SRLS, a company incorporated under Italian laws, with registered office in Via Alcide De Gasperi 109, 20017 Rho, of his intentions by sending an email to info@ptrcrs.com.
In circumstances where you consider that the product does not conform with the contract at the time of delivery, you should return the product to us at the address indicated on the ticket that you will receive with the product on delivery or later indicated by email. We will fully examine the returned product and will notify you of your right to a replacement or refund (if any) via e-mail within a reasonable period of time. We will usually process the refund or replacement as soon as possible and, in any case, within 14 days of the day we confirmed to you via e-mail that you are entitled to a refund or replacement of the defective product. Products returned by you because of a defect, where one exists, will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us, not later than 14 days from the day on which PTRCRS receives your decision to withdraw from this contract. We may however withhold the refund until we have received the returned goods.
All refunds will be wired using the same means of payment you used for the initial transaction, unless you request the refund to be made using a different means of payment. In this case, you will be charged all additional costs incurred to refund the amount to the different means of payment you choose.
The right of withdrawal does not apply to custom or personalized products (made to order) which are non-returnable. Sale items are non-refundable but can be exchanged within 30 days of purchase. As with returns, PTRCRS does not cover the shipment costs of any items sent back.